Shipping policy

Shipping policy

Thank you for choosing Rezica.com for your customized and handcrafted home decor needs. We are committed to providing you with a smooth and efficient shipping experience. Please review the following Shipping Policy for information on our shipping methods, delivery times, and related details:

1. Processing Time:
1.1. The processing time for your order may vary depending on the customization or handcrafted nature of the item.
1.2. Customization and personalization may require additional time before your order is ready for shipping.
1.3. We aim to process orders as quickly as possible while ensuring the highest quality standards.

2. Shipping Methods:
2.1. We offer a variety of shipping methods to cater to your location and specific requirements.
2.2. The available shipping options will be presented to you during the checkout process.
2.3. Please note that some shipping methods may have restrictions or limitations based on your location or the nature of the product.

3. Delivery Times:
3.1. The order will be delivered within 8 days from the order date 

3.2. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment.
3.3. While we strive to meet the estimated delivery times, please understand that unforeseen circumstances or delays in shipping carriers may occasionally occur.

4. Shipping Costs:
4.1. Shipping costs will be calculated based on the weight, dimensions, destination, and shipping method of your order.
4.2. The exact shipping cost will be displayed during the checkout process before you complete your purchase.
4.3. Please note that additional customs duties, taxes, or fees may apply for international shipments, and it is the responsibility of the recipient to settle these charges.

5. Shipping Restrictions:
5.1. We currently ship to select countries and regions. The available shipping destinations will be indicated during the checkout process.
5.2. Certain products may have specific shipping restrictions based on their size, weight, or material composition.
5.3. If your location is not eligible for shipping, you will be notified during the checkout process, and we apologize for any inconvenience caused.

6. Shipment Tracking and Updates:
6.1. Once your order is shipped, we will provide you with a tracking number via email.
6.2. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier's website.
6.3. It is important to note that tracking information may take some time to be updated after the shipment has been handed over to the carrier.

7. Lost or Damaged Shipments:
7.1. While we take utmost care in packaging and ensuring the safe delivery of your order, unforeseen circumstances may occasionally result in lost or damaged shipments.
7.2. If your order is lost or arrives in a damaged condition, please contact our customer support team at hello@rezica.com immediately, and we will assist you in resolving the issue.

8. Address Accuracy:
8.1. It is essential to provide accurate and complete shipping information, including your full name, delivery address, and contact details.
8.2. Rezica.com is not responsible for any delays or delivery failures arising from incorrect or insufficient address information provided by the customer.

9. Change of Shipping Address:
9.1. If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible.


9.2. We will do our best to accommodate the change if your order has not yet been processed or shipped. However, we cannot guarantee that we will be able to modify the shipping address.

10. International Shipping:
10.1. For international shipments, please be aware that customs duties, taxes, or fees may be levied by the destination country's customs authority.
10.2. These additional charges are the responsibility of the recipient and are not included in the product price or shipping cost.

11. Updates to the Shipping Policy:
11.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice.
11.2. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our Shipping Policy, please contact us at hello@rezica.com. We are here to assist you and ensure your satisfaction with our products and services.