At Rezica.com, we are dedicated to providing you with high-quality products and exceptional customer service. We understand that sometimes you may receive a product that doesn't meet your expectations or arrives in less than perfect condition. Therefore, we have implemented a replacement policy to address such situations. Please carefully review the following policy before making a purchase:

1. Eligibility for Replacement:
1.1. We only accept replacements; returns for a refund or exchange are not permitted under this policy.
1.2. To be eligible for a replacement, you must initiate the replacement process within 7 days of receiving the product.

2. Damaged or Defective Products:
2.1. If you receive a damaged or defective product, please notify us by sending an email to hello@rezica.com within 7 days of receiving the item.
2.2. In your email, please include your order number, a clear description of the issue, and any supporting evidence such as photographs or videos.
2.3. Once we review your claim and validate the issue, we will arrange for the replacement of the damaged or defective product.

3. Incorrect Product:
3.1. In the event that you receive an incorrect product, please contact us via email at hello@rezica.com within 7 days of receiving the item.
3.2. Include your order number, a description of the discrepancy, and any supporting evidence such as photographs.
3.3. After verifying the error, we will arrange for the replacement of the incorrect product with the correct one.

4. Replacement Process:
4.1. To initiate the replacement process, please send an email to hello@rezica.com with the necessary details as outlined in sections 2 and 3 above.
4.2. Our customer support team will respond to your email and guide you through the replacement process, including any required steps and documentation.

5. Product Availability:
5.1. Replacements are subject to product availability. If the exact product is no longer available, we will offer alternatives or a refund as determined by our customer support team.

6. Non-Returnable Items:
6.1. Certain products, such as personalized or custom-made items, may not be eligible for replacement. Please refer to the product description for specific details.

7. Exceptions:
7.1. The following situations may void eligibility for a replacement:
- Products damaged due to misuse, neglect, or improper handling.
- Products with missing parts, accessories, or original packaging.
- Products showing signs of intentional damage or alteration.

8. Final Decision:
8.1. All decisions regarding eligibility for replacement are at the sole discretion of Rezica.com.
8.2. We reserve the right to update or modify this policy at any time without prior notice.

By making a purchase on Rezica.com, you acknowledge and agree to abide by this replacement policy. Our goal is to ensure your satisfaction and provide a seamless shopping experience. If you have any further questions or require assistance, please don't hesitate to contact us at hello@rezica.com.